Case Study
ESG Reporting Platform
Rolled out across 40+ active sites
Leading client delivery of an ESG reporting platform, from customer interviews to adoption
Overview
A client engagement for a major property management company. I led end-to-end digital delivery of a new ESG reporting platform across more than 40 active project sites.
Role
Digital Consultant
Sector
Property management / ESG
Scale
40+ active sites
The Problem
The client needed consistent ESG reporting across a varied portfolio of sites, each run differently and reporting in different ways. A platform alone wouldn't solve that unless the people on each site actually used it.
My Role
Ownership & Scope
Digital Consultant leading delivery: discovery, feature definition, the adoption and data reporting strategy, training, and change management.
The Approach
I interviewed customers across the portfolio to understand how each part of the business worked and what it needed to report. Those interviews defined the features. Because adoption was the real risk, I planned for it from the start rather than after launch.
The Solution
A platform shaped by those interviews, launched with an adoption strategy, training materials, a data reporting strategy and a change management plan that secured buy-in across business units.
Results
The Outcome
40+
Active project sites on the platform
Buy-in
Adopted across business units
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